Staring this weeks roundup is an award winning point of sale supply site that Intuit has announced as its solution provider of the year. We then feature an announcement made by a big box business that they are expanding their mobile payments to hundreds of their brick and motar retail stores.
The third feature of the week, is one you won’t want to pass up. It’s a new mobile app that will have small retailers getting their products online in a hurry. This leads into our fourth article that states online sales for the holidays will increase again this year. If you haven’t made an online presence for your retail establishment yet, you will be after you reading these two articles.
We end our round up this week with a great customer service lesson. The author showcases how one major corporation has alienated their customers while forcing change and it’s not a pretty situation.
1. ThePOSWarehouse.com is Named Intuit Solution Provider (ISP) Partner of the Year – Out of 550 qualified ISP’s ThePOSWarehouse.com won the award form Intuit as partner of the year. We say, congratulations! The company offers discounted POS hardware, software and supplies including Intuit’s Quickbooks point of sale.
2. Starbucks Extends Mobile Payments to Nearly 300 More Stores – The company will be equipping hundreds of stores in the New York City and Long Island area with their mobile payments. The company started in small areas testing the concepts and it must being doing well although there has been no official word from Starbucks as to exactly how well it’s working.
3. iPhone App Scans Product Barcodes for Self-Checkout at Stores – Hold onto your hats small retailers, here’s an app that will knock your socks off. It’s called AisleBuyer and if you have an extension of your retail store online you’ll love what this can do for you. The app allows customers to scan your product barcode in store, check out without waiting in line and records their information for future use such as sending a mobile coupon. The article is featured at Mashable.com and is full of great information on the use of the app PLUS there’s an incredible video that shows you how it works.
4. NRF expects strong online holiday sales – It’s no surprise that online retailers are expecting another jump in holiday sales. Reading this article has to convince any small retail business that has not yet expanded to the virtual world.
“In addition to using websites to bring in sales, retailers are leveraging the internet to encourage shoppers to head to nearby stores, featuring store locator information, product availability, and store circulars on their websites.”
5. BOA’s Whiplash Strategy – I was shocked when I read the details of what the Back of America has put in place for their new customer service policy and I believe you will too. After you read this article you will know everything that you should not do to your customers including CHARGING them for personal human contact.