New Fujitsu self-ordering

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Fujitsu U-Serv 100

This week, Fujitsu Transaction Solutions Inc. showed two new self-ordering solutions, the U-Serv 100 (shown on the right) and the U-Serv 200.

The solutions complement and easily integrate into existing point-of-sale (POS) systems, helping companies improve service and lower costs by alleviating peak time traffic and redeploying labor to more productive activities. Fujitsu’s U-Serv 100 accepts credit and loyalty cards, can dispense gift cards, and lets customers place orders from a large touch screen display in a small stand-alone kiosk that occupies the same floor space as a typical promotional display. The U-Serv 200 model offers additional flexibility by accepting debit cards and has the ability to print event tickets.

Both terminals come powered by NextChoice software, and are part of Fujitsu’s Pervasive Retailing™ Framework.

IBM introduces new 17″ IBM Anyplace Kiosk models

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IBM AnyPlace kiosk

More news from the Retail Systems Show in Chicago: IBM showed the latest addition to their Anyplace Kiosk line of terminals.

Highlights of the new models include:

  • At 17 inches, models offer a big screen in an ultra-compact all-in-one unit;
  • 1280 x 1024 resolution offers better clarity and more detail than smaller models;
  • The bigger touch screen makes it easier for several people to view at once.

The IBM Anyplace Kiosk combines a 1.30GHz processor, advanced infrared (IR) touch screen display and optional peripherals in a slim, tapered design, offering a cost-effective opportunity to install an informational kiosk virtually “anyplace”. With the capability to show full-screen video as well as high quality sound, the kiosks can deliver a variety of applications including product information, self-ordering in restaurants, unattended check-in for hotel guests, healthcare screening statistics and much more across a variety of segments including retail, travel / tourism, communications, financial, government, transportation, entertainment, healthcare and other sectors.

Epson presents the TM-H6000III multifunction POS printer

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Epson TM-H6000III

Today at the Retail Systems show, Epson introduced the TM-H6000III, a multifunction POS printer with advanced check processing.

This printer promises to be an excellent choice in those countries where check payments still represent a significant number of retail and supermarket transactions. Tests carried out by Epson achieved 99.9% MICR accuracy:

The TM-H6000III reads MICR and prints and endorses a check in a single pass, which shortens check printing time up to 50% over “check flipping” options. This feature, combined with the fastest thermal receipt printing available – up to 63 lines per second – offers retailers ultra-fast transaction times.

A New Kind of Data Need for a New Kind of Retailer

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Chart

Now that Point Of Sale systems collect more and more information about the customers, retailers are able to optimize their marketing and inventory in ways that were not possible before. But the collected data is not only helpful for the retailer; manufacturers love to get access to shop-level data as well. eWeek published an article about a report conducted by Forrester:

“Syndicated POS data supports strategic marketing, not field execution. Traditional syndicated data has defined data hierarchies like account or channel that facilitate strategic planning and reporting,” the report said. “This data can take days or weeks to prepare, and manufacturers can’t easily use it to make ‘in-flight’ adjustments to trade promotion and replenishment activities.”

Manufacturers “haven’t gotten this information back from the retailers,” Overby said. Why? Ahhhhh, that’s where things get a wee bit political.

Some of the reasoning is indeed technical, with the expected difficulties in associating so much additional data with customers and products. But a more significant issue has been a political hesitation to share too much information with a supplier that is also sharing data with direct rivals. The retail-manufacturer relationship is not exactly overflowing with blind trust.

The Top 10 Reasons You Need a Point of Sale System

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By Jerry Wilson

After over 25 years of consulting and helping business owners like yourself analyze their business and decide to invest in a point of sale system I have found that many reasons drove their decision. I have seen their problems, listened to their complaints and caught quite a few employees taken extra benefits directly from the cash register. To simplify things just a little, let’s look at the top 10 reasons you need a point of sale system.

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