This is a special post for all small retailers to help focus their attention on the importance of customer service. These tips and examples will help you improve loyalty, image and overall profits.
1. Why good customer service is like billiards – Great analogy focused on the importance of retail training for employees and how it reflects on your customer service.
2. Does your sales staff sabotage your business? – Another great personal experience from an author that’s in the retail sales industry. A great example on how one bad employee can lose you a customer for life, which in the small retail world could be crucial.
3. Three reasons customer service is so bad – This is a short, but informative article listing three reasons you may not think of when it comes to bad customer service. From health insurance to erratic pricing learn how to avoid these small business pitfalls.