(2 votes, average: 3.50 out of 5)
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Company Website: Radiant Systems
Product Website: CPOnline
Operating Systems: Windows 95- XP
Company Hosting Services: Company Hosted
Additional Required Software: CounterPoint V7, CounterPoint SQL, Internet Explorer V5 or higher
Cost of Setup: $300 – $625
Monthly Fee: $100 – $700 *depending on sale totals
Software Starting Price: Not Available
Website Design Services: Yes, pricing starts at $150/hr
CPOnline Customer Websites: Alex Fernandez’s Strike Zone , Audubon Plumbing Supply , Biltmore Company , Claro’s Italian Market
CPOnline Software Overview
CPOnline combined with Radiant Software’s CounterPoint POS software is an effective way to run an ecommerce website. It easily integrates into your existing CounterPoint inventory and you do not need to know how to create a website. CPOnline allows you to simply select items for your store, upload them and import your orders from CPOnline into CounterPoint. Your website will be hosted on CPOnline web servers and offers a catalog only option to showcase your product line. There are options available for domain registration, web site design, SSL certificates and much more. CPOnline is a completely integrated solution for Business to Consumer or Business to Business in both the retail and wholesale industries.
CPOnline Ecommerce Module for POS Features
- Web Site Hosting
- Retail or Wholesale
- Catalog-Only (Non-Ecommerce)
- Domain Name Registration
- SSL Certificate
- Email Forwarding
- Marketing Tools
- Reports
- Site Statistics
- Shipping
- Web Site Design
- Managing Your Store
- Quick Start Page
- Users and Passwords
- Alternate Units
- Categories
- Featured Items
- Gridded Items
- Images
- Layout
- Prices
- Quantities
- Related Items
- Reference Text
- Searches
- Sorting
- Thumbnails
- Vendors
- A/R Charges
- Customer Manager
- Emails
- Multiple Member Price Lists
- Online Account Information
- Order History
- Repeat Orders
- Restricted Store Access
{ 2 comments… read them below or add one }
The CPonline ecommerce system advertised includes only very basic functionality. Every extra functionality feature requires extra customization by the cponline development team and takes months to develop.
The good things about the system is you have a lot of control of how your website looks, meta tags/descriptions, built in email marketing. Bad things: shipping module STINKS – for example, no way to program free shipping on orders over $100 unless you a certain table look up, but if you use this, it won’t allow you to use oversize charges!
What I would consider basic functionality (for example if you have a gridded item that has color/size options, if you have a sold out size/color, the site will still show it as available unless you used a combined grid – I had to pay $2500 for “customization” to get it to only show available colors/sizes with separate grids. They didn’t know what they were doing so once the “upgrade” happened (which they accidentally charged me for over a month before it was completed), I lost the ability to display different pictures for different colors! They wanted to charge me extra to fix it but I screamed and “out of the goodness of their hearts” fixed the problem (it took them almost a month to fix it and it was during the holiday season – great).
Last week, our website was down almost an entire business day costing me 1000’s of dollars and then it went down again for over an hour (and acted buggy for the rest of day with lots of calls from customers that they couldn’t check out) during prime selling time less than 10 days later . No offer to reduce our fees, just lip service…In addition their hosting fees are outrageous – the prices shown do not include a band usage fee. My website hosting fee is around $2500 a month! I have shopped the competitors and for the same band usage, they would charge $450 or less. Needless to say I’m seriously evaluating a switch.
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